At jl77, your privacy matters. This page explains exactly what personal information we collect from players in the Philippines, how we use it, who we share it with, and what rights you have over your own data. We keep things straightforward so you can make informed decisions every time you use our platform.
We only collect what we genuinely need to run a safe, fair, and localised gaming experience for players across the Philippines.
When you sign up for a jl77 account, we collect your full name, date of birth, email address, and a username of your choice. This information is required to verify your identity, confirm you meet the minimum age requirement, and set up your player profile. We use this data solely for account management and to personalise your experience on the platform. Your registration details are stored securely and are never shared with third-party advertisers. You can update most of this information at any time through your account settings.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment method details such as e-wallet identifiers or bank reference numbers. We do not store full card numbers or sensitive authentication credentials on our servers — these are handled by our payment processing partners under their own security standards. Transaction records including amounts, dates, and payment method types are retained for regulatory compliance and to help resolve any disputes you may raise. All financial data is encrypted in transit and at rest. If you have questions about a specific transaction, our support team can access the relevant records to assist you.
When you access jl77 on your mobile device or browser, we automatically collect technical information such as your device type, operating system, browser version, IP address, and session timestamps. This data helps us optimise the platform for the devices most commonly used by players in the Philippines and to detect unusual login activity that could indicate unauthorised access. We also track which games and features you interact with so we can improve navigation and surface content that is relevant to you. Usage data is analysed in aggregate and is not used to build individual advertising profiles. You can limit certain types of data collection through your browser or device privacy settings.
If you contact our support team through any available channel, we retain a record of that communication including the content of your messages and any attachments you provide. These records allow us to follow up on unresolved issues, maintain consistency if you contact us again, and improve the quality of our support service over time. Communication data is accessible only to authorised support staff and is not shared externally except where required by law. We may also send you service-related notifications such as account security alerts or updates to these policies — these are not marketing messages and cannot be opted out of while your account is active. If you have opted in to promotional communications, you can withdraw that consent at any time through your account preferences.
In line with responsible gaming and anti-money laundering obligations applicable in the Philippines, we may ask you to provide a government-issued ID or other verification documents at certain points — for example, before processing a withdrawal above a set threshold. These documents are used solely for identity verification purposes and are handled with the highest level of care. Verification documents are stored in encrypted form and are accessible only to the compliance team members who need them to complete the verification process. We do not use your ID documents for any purpose other than confirming your identity and age. Once verification is complete, documents are retained only for as long as required by applicable regulations.
jl77 uses cookies and similar technologies to keep you logged in between sessions, remember your preferences, and measure how different parts of the platform are used. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional analytics cookies help us understand player behaviour in aggregate so we can make informed improvements to the site. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to use certain features. We do not use cookies to serve third-party advertising or to track your activity on other websites.
As a player based in the Philippines, you have clear rights regarding the personal information we hold about you. Here is a plain-language summary of what you can ask us to do.
You can request a copy of the personal data we hold about you at any time. We will provide this in a clear, readable format within a reasonable timeframe.
If any of the information we hold about you is inaccurate or out of date, you have the right to ask us to correct it. You can update many details directly in your account settings.
You may request that we delete your personal data. We will honour this where we are not legally required to retain the information, such as for regulatory compliance or fraud prevention purposes.
You can object to certain types of data processing, including any processing based on our legitimate interests. We will review your objection and respond with our decision and the reasons behind it.
Where technically feasible, you can request your personal data in a structured, machine-readable format so you can transfer it to another service provider of your choice.
In certain circumstances — for example, while a dispute is being resolved — you can ask us to restrict how we use your data without deleting it entirely. We will flag the data accordingly and limit its use during that period.
If you have previously agreed to receive promotional messages from jl77, you can withdraw that consent at any time through your account preferences. Opting out of marketing will not affect your ability to use the platform.
To exercise any of these rights, contact our support team through the platform. We aim to respond to all data requests within 30 days. For complex requests, we may need additional time and will notify you if that is the case.
We do not sell your personal information. Sharing only happens where it is strictly necessary to operate the platform or comply with legal obligations.
To complete deposits and withdrawals in PHP, we share the minimum necessary payment details with our licensed payment processing partners. These partners operate under their own privacy and security standards and are contractually prohibited from using your data for any purpose other than processing your transaction. We select payment partners that support the local payment methods most commonly used by players in the Philippines. No full financial credentials are stored on jl77 servers. All data shared with payment processors is transmitted over encrypted connections.
We may be required by law or by a competent authority in the Philippines to disclose certain player information. In such cases, we will comply with the legal obligation and, where permitted, will notify you that a disclosure has been made. We do not proactively share data with government bodies beyond what is required. Any disclosure is limited strictly to the information requested and the purpose for which it is sought. We maintain records of all regulatory disclosures for accountability purposes.
We work with a small number of trusted technology providers to operate the jl77 platform — for example, cloud hosting services and security monitoring tools. These providers access only the data they need to perform their specific function and are bound by data processing agreements that restrict how they can use that information. We do not allow service providers to use your data for their own marketing or analytics purposes. All service providers are vetted for their security practices before being engaged. We review these relationships regularly to ensure ongoing compliance with our privacy commitments.
Our FAQ covers the most common questions Filipino players ask about accounts, data, and platform rules — all written in plain Philippine English.